FAQ

We're so happy you're here! Below are answers to a few common questions about shopping with Kattu & Co.

What makes Kattu & Co. bags special?

Our quilted totes and pouches are thoughtfully made in India using beautiful printed cotton fabrics. Each design is created to be both practical and beautiful, with little details that make it special.

What's the difference between a tote, pouch, and set?

Our spacious quilted totes feature comfortable handles, an interior pocket, and a tie closure.

Our coordinating zippered pouches are perfect for keeping smaller essentials organized.

Can't choose? Our matching sets include both a tote and pouch at a special bundled price!

How much is shipping?

We offer $8 flat-rate shipping within the United States, with free shipping on orders over $100.

Shipping costs and any applicable discounts are calculated at checkout.

Do you offer local pickup?

Yes! We offer free local pickup in Washington, Utah.

Simply select Local Pickup at checkout. We'll contact you with pickup details once your order is ready.

How long will my order take to arrive?

We do our best to prepare and ship orders as quickly as possible. Once your order ships, you'll receive tracking information so you can follow its journey.

Delivery times vary depending on your location and the shipping carrier.

Do you ship internationally?

Not at this time! We're currently shipping within the United States only.

How do I care for my Kattu pieces?

Our quilted pieces are machine washable on a gentle cycle with cool water. Wash separately and air dry in the shade.

For more detailed instructions, visit our Care Guide.

Will my bag look exactly like the photos?

We do our best to photograph our products accurately. Because of the nature of printed fabrics and the way each piece is cut and sewn, slight variations in pattern placement and color may occur.

That's part of what makes each piece special!

Do you accept returns or exchanges?

Yes! We accept return requests within 14 days of delivery for unused, unwashed items in their original condition.

For full details, please review our Return & Refund Policy. If there's an issue with your order, please reach out so we can help.

How does my purchase give back?

Giving back is at the heart of Kattu & Co. With every purchase, a portion goes toward supporting Their Future Today, an organization dedicated to helping vulnerable children and families in Sri Lanka.

You can learn more about this meaningful partnership on our Giving Back page.

How can I contact you?

We'd love to hear from you! Whether you have a question about a product, an order, or anything else, please reach out through our Contact page.

Thank you for supporting Kattu & Co. and being part of our story. 🤍